Can I get a refund?

Featured links

1. Shopify documentation on understanding Shopify's refund policy for plans
2. Shopify Help Center
3. Shopify documentation on theme support

We’re sorry to hear you’d like a refund, but we understand sometimes you’d like to go a different direction. If you’re having a specific issue(s) with the theme, please contact our support team to help guide you to a solution — we’re here to help.

Shopify Theme Store purchases are generally final sale and non-refundable. And unfortunately Company XYZ cannot issue a refund for a theme purchased through the Shopify Theme Store.

If you believe there is a billing error or an exceptional issue with your purchase, contact Shopify Support:

1. Visit the Shopify Help Center
2. Sign in to the store associated with the purchase.
3. Follow the prompts to contact Shopify Support.

For the current policy, see Shopify’s refund guidance. We can still help troubleshoot issues with Align, but Shopify handles Theme Store billing and refund decisions. For information about theme-related support, see Shopify documentation on theme support