Theme support

Featured links

1. Shopify documentation on additional theme support resources
2. Shopify documentation on theme support
3. Shopify documentation on hiring a Shopify Partner
4. Shopify pricing
5. Shopify Admin themes
6. Shopify documentation on third-party app support
7. Shopify documentation on the rich text editor
8. Shopify documentation on initial store setup
9. Shopify documentation on theme support limitations
10. Shopify documentation on choosing themes

Helpful videos

Learn With Shopify video: What is the difference between free and paid themes on Shopify?

Learn With Shopify video: What is the difference between free and paid themes on Shopify?

For help with Align features, settings, troubleshooting, or supported customizations, start with Company XYZ’s Align support. Before requesting a change, identify the business goal and confirm whether the change can be made with Align’s existing theme-editor settings.

Basic changes may be supported, while extensive customizations can require additional development help. For needs outside theme support, review Shopify’s design policy and additional theme support resources

Get support for Align

Align is a paid theme created and supported by Company XYZ. Use Company XYZ documentation and support for questions about Align, including its features, configuration, and theme-specific behavior.

You can also access the theme developer’s resources through Shopify:

1. From your Shopify admin, go to Online Store > Themes
2. Find Align, then select Customize.
3. Select Theme actions.
4. Select View documentation or Get support.

Shopify also explains how to contact a paid theme’s developer

Understand Shopify support boundaries

Contact Shopify Support for Shopify-admin, account, billing, or platform concerns. Questions about Align itself should go to Company XYZ.

Shopify’s complimentary design-support policy applies to eligible Shopify-owned free themes, not Align. Merchants on the Basic Shopify plan or higher can review the Shopify Design Policy for current eligibility, time allowances, and supported changes.

Shopify Support does not generally help with:

• Editing checkout.
• Customizing or troubleshooting themes with significant code changes.
• Installing, removing, or modifying third-party apps not developed by Shopify.
• Customizing or troubleshooting third-party code, including code from forums and Shopify Partners.
• Customizing or troubleshooting content added with the rich text editor
• Adding new fonts.
• Editing images, including cropping, color-profile adjustments, or background removal.
• Making changes that provide misleading or deceptive information to customers.
• Providing custom translation services, including order-printer and email-notification templates.

For context about Shopify-owned free themes, Shopify recommends completing the initial store setup, checking its customization limitations, reviewing available theme-editor customization options, and consulting its theme-selection guidance. These policies do not replace Company XYZ support for Align.

Supported browsers

A theme’s layout, browsing experience, and purchasing actions must support the browsers and releases below.

Note

A release is the latest major version of a browser. For example, the latest two Safari releases might be 10.x.x and 11.x.x.

Desktop browsers

• Safari — latest two releases for Mac
• Chrome — latest three releases for Mac and PC
• Firefox — latest three releases for Mac and PC
• Edge — latest two releases for PC

Mobile browsers

• Mobile Safari — latest two releases for iOS
• Chrome Mobile — latest three releases for Android and iOS
• Samsung Internet — latest two releases for Android

Webviews and other applications

Themes must support browsing and purchasing actions in webviews for:

• Instagram — latest release for Android and iOS
• Facebook — latest release for Android and iOS
• Pinterest — latest release for Android and iOS

Additional resources

Use these Shopify resources when your needs extend beyond Align-specific support.

Discuss advanced customization

The Shopify Design forum contains discussions about advanced theme customization. Search existing discussions or post a question about the type of change you want to make.

Get feedback on your store

Use the Feedback On My Store forum to request feedback about colors, fonts, and other store-design decisions.

Get support for apps

For an installed app, go to Settings > Apps and sales channels, then select Get support next to the app in your Shopify admin. The app developer is responsible for app-specific behavior and troubleshooting.

Review web performance

A fast online store can improve customer experience, discoverability, and conversion. Use Shopify’s Web Performance report to compare your store’s performance with industry standards and similar Shopify stores.

For further guidance, review Improving your online store performance